Students’ Satisfaction and Achievement and Absorption Capacity in Higher Education

Abstract

This study examines the factors that influence students’ satisfaction and their achievement and absorption capacity. The research focuses on 146 business diploma students in a Kuwaiti private college. The results indicate that, the college's image and reputation, the academic program and teaching methods influence students’ satisfaction. Achievement and absorption capacity was influenced by students’ participation, satisfaction, teaching methods and programs. The only service quality dimension which has a direct impact on students are tangibles. Moreover, students with high GPA have shown a higher level of achievements and satisfaction. Assessing students’ satisfaction and achievement and absorption capacity are critical not only for the students and their institutions but also for the business industry who are potential recruiters of these students.