Abstract
This article was dedicated to the study of the impact of emotional leadership on management practices and the overall environment in higher education institutions. The aim of the study was to analyse the influence of the emotional intelligence of managers and staff on the effectiveness of management processes. Emotional intelligence is becoming an increasingly important aspect of effective management, especially in the context of higher education, where professional relationships and interactions have a significant impact on the quality of educational processes. In view of this, the study focused on analysing how the emotional intelligence of managers and employees affects various aspects of leadership, including decision-making, teamwork, conflict resolution, and the effectiveness of important organisational processes. A comprehensive study was conducted, which included a survey of 300 respondents (heads of departments, faculty, and administrative staff) and semi-structured interviews with 30 participants. Survey results indicated that heads of departments exhibited the highest levels of emotional intelligence, leading to more effective management practices compared to their colleagues with lower emotional intelligence. The findings highlighted a significant impact of emotional leadership on improving managerial efficiency, teamwork, and employee morale. Importantly, high levels of empathy among managers were linked to increased team productivity and staff morale. Analysis revealed that emotional leadership is often overlooked in human resource policies. The research underscores the importance of integrating emotional intelligence development into leadership training programs for university managers to enhance leadership practices and foster a positive work environment
Published Version
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