Abstract
An organizational business strategy's primary purpose is to achieve good financial performance, commitment to customer satisfaction, and competitive business performance to sustain the enterprise's profitability and business continuity effectively. This study aims to determine the strategic management system components in predicting financial performance, commitment to customer satisfaction, and competitive business performance. The method used was the descriptive quantitative type of research employing the structured survey questionnaire to apply the Likert Scale. To the study's answer, survey questionnaires were distributed to the respondents, namely business owners, CEOs, managers, engineers, working professionals, and rated them using the Likert Scale. They were asked to rate the following independent variables as planning, risk analyzing, organizing, performing, evaluating, realigning related to the strategic management system for financial performance and commitment to customer satisfaction competitive business performance. Based on the result and findings, the effect of the variables performing, evaluating, and realigning financial performance is significant: F=86.338; (p=0.001, 0.005, and 0.001). Therefore, the strategic management system components, namely performing, evaluating, and realigning, are useful predictors of financial performance. The influence of the variables planning, evaluating, and realigning on the commitment to customer satisfaction is significant, and these are F=76.308; (p=0.001, 0.025, 0.000) respectively. It can be concluded that the strategic management system components, namely planning, evaluating, and realigning, are useful predictors of commitment to customer satisfaction. The four combinations of independent variables, namely risk analyzing, organizing, performing, and evaluating competitive, are significant to competitive business performance: F= 94.82: (p= 0.000, 0.001, 0.001, 0.000). The four variables account for 84%, which indicates high accuracy prediction from the four variables. Finally, strategic management system components, namely, planning, risk analyzing, organizing, performing, evaluating, and realigning, can effectively predict financial performance, commitment to customer satisfaction, and competitive business performance. Therefore, it is recommended to use the PROPER strategy components by all business owners and practitioners to effectively execute their operations and activities on whatever business model or venture they wanted to start by creating appropriate policies and procedures to ensure its business continuity, profitability, sustainability, and growth.
Highlights
To effectively sustain and improve the financial performance, commitment to customer satisfaction, and competitiveness of business ventures are the objectives of all practicing small, medium, and large businesspeople
According to Fred David 2017, an organization's well-being depends on evaluating strategy; the management can be alerted before a potential problem occurs by the on-time evaluation process
As mentioned in the previous discussions above, there are six (6) strategic management system components introduced by the researcher namely: planning, risk analyzing, organizing, performing, evaluating, and re-aligning to effectively sustain and improved the business performance
Summary
To effectively sustain and improve the financial performance, commitment to customer satisfaction, and competitiveness of business ventures are the objectives of all practicing small, medium, and large businesspeople. The organization can use these experiences as parameters to align their structures and services towards sustainability by avoiding workers layoffs through support, enhancing their work performance, and improving the workforce quality results. It highlights the health safety risk and opportunities of flexible employment relationships and understands stakeholders' essential roles such as IoT platforms, private and local government offices in directing business continuity in flexible working relationships. As mentioned in the previous discussions above, there are six (6) strategic management system components introduced by the researcher namely: planning, risk analyzing, organizing, performing, evaluating, and re-aligning to effectively sustain and improved the business performance. This study aims to determine the strategic management system components in predicting financial performance, commitment to customer satisfaction, and competitive business performance in the United Arab Emirates
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