Do Information Technology and Human Resources Create Business Performance: A Review

Abstract

Purpose: Nowadays, information technology is used massively by business organisations in order to reap maximum profits. This condition is possible if the organisation has superior human resources in the IT field. The purpose of this research is to review and convince that information technology and human resources are important factors for the success of business organisations to achieve the ideal vision and mission that has been designed before. The two factors complement each other and cannot be separated. Theoretical framework: Information technology will have a significant impact on business development if operated properly by competent and capable humans. Information technology and the human element, among others, fall into the category of tangible and intangible resources. So, this study will also slightly correlate the RBV theory that has been slightly discussed in the previous paragraph. In addition, it complements the discussion of the study to make it more interesting and comprehensive. Design/Methodology/Approach: The research method took place in three stages. The first step was to collect and then review available literature and research. Next, the data was examined and the findings incorporated into the study framework. Third, instrument development. This stage involves detailing all the variables and describing the measurement items that have been developed. Findings: The results of this study have provided evidence that human proficiency in IT will bring blessings to profit-oriented organisations. Moreover, the current business environment is increasingly dynamic and disruptive. Research, practical & social implications: This research is expected to be a useful input for business people to be more courageous in making decisions when it comes to investing in IT and human resources in order to create superior and competitive business performance. Originality/Value: The results of this study are expected to be useful input for business people to be more courageous in making decisions when investing in IT resources and human resources in order to create superior and competitive business performance. In addition, it is also expected to be a formal discussion material in universities, especially business administration and management study programmes so that new and fresh ideas can be found that can be used as further research material so as to enrich the knowledge literature.