Standardizacija poslovnog procesa u funkciji njegove efikasnosti

Abstract

Business process standardization is the activity of combining different variants of related business processes with the aim of homogenizing similar business processes in an organization to ensure that if an organization performs the same activities in different places, it does so in the same way. The central problem of this research is related to the analysis of the impact of business process standardization on its efficiency. The aim of the research is to determine whether and to what extent it is justified to standardize the business process. The realization of the defined research goal will be achieved by answering the following research questions: What are the results of existing research in terms of the effects of business process standardization on process performance? Do the characteristics of the business process affect the possibility and level of standardization of the business process? Systematic analysis of the literature has identified a number of positive effects that the standardization of the business process has on the performance of the process: reducing costs, improving quality, shortening the production cycle time, increasing the satisfaction of process stakeholders. However, in addition to the stated benefits, Business Process Standardization also has a negative effect on the functional flexibility of the process. Standardization of output reduces the ability of the organization to fully meet the variety of output required by customers, which can affect the reduction of demand.