Staffing in the Hospitality Industry of the Kursk Region: Finding a Solution to the Problem

Abstract

Relevance. The relevance of the study is determined by the rapid development of domestic tourism, which revealed the most important problem of the industry - the shortage of professional personnel. In order not to lose the growing interest of travelers in new areas of domestic tourism, it is necessary to improve the skills of employees of the hospitality industry as soon as possible and more effectively.The purpose of this study is to find a solution to the problem of staffing, which will ensure the quality of customer service of the hospitality industry in the Kursk region.Objectives: assessment of the dynamics of employment in the hospitality sector in the country and in the Kursk region; investigation of the causes of professional staff turnover; search for ways out of the crisis situation; development of proposals aimed at solving the problem of staffing in the hospitality industry of the Kursk region.Methodology. Within the framework of the study, materials of news agencies, standard methods of statistical processing were used; methods of scientific generalization, collection and processing of information, as well as methods of comparative and strategic analysis were applied.Results. The results of the study showed that the problem of staffing the hospitality industry in the Kursk region remains relevant and requires close attention. To solve it, it is necessary to combine the efforts of organizations of higher, secondary and additional education with the needs of employers in the hospitality industry.Conclusions. The dynamic and sustainable functioning and development of the hospitality industry requires solving the problem of staffing, including due to the high level of turnover of specialists. Educational organizations of different levels and professional associations do not ignore the emerging challenges and discuss the development of training programs for specialists in this field of activity.