Staff Welfare Programs and Performance of Security Guards in Selected Private Security Companies in Mbale City, Uganda

Abstract

Purpose: The study examined the effect of staff welfare programs and performance of security guards in selected private security companies in Mbale City, Uganda. The specific objectives were: i) to establish the effect of training and performance of security guards in selected Private Security Companies in Mbale City; ii) to identify the effect of medical benefits and performance of security guards in selected Private Security Companies in Mbale City, and iii) to investigate the effect of wages and other allowances on the performance of security guards in selected Private Security Companies in Mbale City. Methodology: A correlational research design was employed, utilizing both quantitative and qualitative approaches to investigate the research problem. Data was collected from 91 respondents, yielding a response rate of 77.7% which was adequate to conduct the study. Sampling techniques included simple random sampling and purposive sampling techniques. Data collection tools comprised a questionnaire and interview guide for managers/supervisors of private security companies in Mbale City. Findings: The analysis involved the use of descriptive and inferential statistics in the form of percentages, frequencies and multiple regression analysis, respectively. The findings revealed a positive and significant effect of training and performance (β=.112, t=0.993, p<0.0001); a negative but significant effect of medical benefits and performance (β= -.583, t=6.334, p<0.0001), and a negative but significant effect of wages and allowances and performance (β= -.264, t =2.417, p<0.0001). Unique Contribution to Theory, Policy and Practice: The study recommends the continuous training of security guards, adhering to the procedural terms and conditions set out in the training policy of private security companies, and strategically investing more resources in training and developing the capacity of personnel. Additionally, it is crucial to provide a minimum medical insurance package and enhance basic medical care standards. Furthermore, improving wages and related allowances like transport is essential to motivate the workforce, necessitating more investment in the remuneration budget to boost performance.