SECOND LAW OF DIALECTICS OR CONSOLIDATION OF DIGITAL RESOURCES OF ODABA LIBRARY UNDER CONDITIONS OF QUARANTINE RESTRICTIONS

Abstract

Summary In connection with the pandemic, which caused the transition of educational activities to distance learning in front of the library, there was a need to review the requirements for information (resource) support for readers. The gradual transition from the usual information and library services to the process management of information and communication resources increases the efficiency of library management as a unit of the academy, focusing on consumers and their satisfaction. For its implementation in the own activity the library offers a list of modern management tools based on the quality management system: Developed model, policy, strategic goal and mission of the library, strategic development plan, drawn up a scheme of the main stages of achieving compliance with ISO 9001, made PDCA 3 cycle of continuous improvement of the quality of information and bibliographic services (https://odaba.edu.ua/library/quality-management-system). Analyzed strengths, weaknesses, opportunities and potential obstacles in the quality provision of electronic services On the basis of the Gantt chart the step-by-step use of the object-oriented approach to remote service of readers is designed and put into operation. According to the protocols of quality of results of service by library, the system of advanced training of employees is adjusted. Thus, we can conclude that the constant development, updating of existing skills and abilities of library staff in combination with the right project-oriented approach to work is becoming a traditional the practice of improving the quality of information and digital service to readers.