Abstract
Background: People want to be able to evaluate different kinds of information in a good way. There are various methods that they develop in such situations. Among the optimization methods, the goal programming method is often used when there are multiple objectives that decision makers want to accomplish. Because scheduling and planning problems have multiple objectives that are desired to be achieved, the goal programming method helps the researcher in contradictory situations between these goals. Methods: This study includes, examines, and analyzes recent research on service scheduling and planning. In the literature, service scheduling and planning studies have been examined using goal programming method from past to today. Results: The studies are detailed according to the type of goal programming, according to scheduling types, the purpose used in the studies, and the methods integrated with the goal programming. There are 142 studies in Emerald, Science Direct, Jstor, Springer, Taylor and Francis, Google Scholar, etc. databases that are examined in detail. For readers, diversification has been made to facilitate the identification of these studies and a detailed overview has been presented. Conclusion: As a result of the study, studies with the goal programming in the literature have been seen. The readers’ perspectives for planning and scheduling are discussed.
Highlights
Even at any time in everyday life, people may be faced with situations that need to be decided.Deciding is to choose the most appropriate option among many
Multi-criteria decision-making methods that can take into account multiple objectives that are influenced by various factors are at the forefront
The goal programming method is often integrated with multi-criteria decision-making methods so that decision makers can weight their goals
Summary
Even at any time in everyday life, people may be faced with situations that need to be decided. Multi-criteria decision-making methods that can take into account multiple objectives that are influenced by various factors are at the forefront Among these methods, the goal programming method, which is frequently used in the literature and has a high efficiency in order to reach the desired results, is an effective tool. As an extension of linear programming, the goal programming method allows flexibility in performing many purposes in planning and scheduling studies It is mostly preferred by the researchers in the literature. The researchers provide solutions for each scheduling and planning activities in the service sector by using the goal programming method using different performance criteria [2].
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