Abstract
Objective: To evaluate the satisfaction of mothers with Accessibility to Basic health units of Rawalpindi. Methodology: A descriptive study was conducted at the basic health units of Rawalpindi over a period of six months, and participants were selected using multi-stage sampling to assess the mother's expectations, experiences, and satisfaction regarding accessibility to primary health care centers. The eligibility criteria included mothers who had been residing in the area for at least six months and visiting BHUs for maternal or child health care. A total 275 mothers participated, a structured questionnaire was by Johns Hopkins School of Medicine, focusing on key factors demographics, distance to BHUs, clinic timings, waiting time, availability of healthcare services, staff behavior, and quality of care. Responses were analyzed descriptively, with percentages summarizing the distribution of answers related to distance, working hours, waiting times, and access to medical care using SPSS version 23. Results: The study revealed significant dissatisfaction among mothers regarding accessibility to Basic Health Units (BHUs). Only 2.18% strongly agreed that the distance to the health center was acceptable, while 52.00% disagreed. Similarly, just 1.09% found clinic working hours suitable, with 57.45% disagreeing. A majority, 55.64%, felt that waiting times were too long, and 38.55% disagreed that they had adequate access to medical care when needed. Overall, the dissatisfaction score for accessibility was 46%, highlighting critical areas for improvement in service delivery. Conclusions: The findings indicate that mothers experience significant barriers to accessing healthcare services at Basic Health Units (BHUs). The low levels of satisfaction related to distance, clinic hours, and waiting times suggest that these factors adversely affect their overall healthcare experience.
Published Version
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