Abstract
This study aims to evaluate causes of voluntary turnover in the urban distribution sector of beverages. The choice of theme is due to the scarcity of studies on the subject in Brazil. As a theoretical basis, we used works Mobley (1992) and Price, Abelson and Baysinger (1984). The research was a case study, using qualitative data and descriptive statistics. The qualitative part of the research involved conducting semi-structured interview, involving four managers of two subsidiaries of the same company in the urban distribution segment of beverages in two cities of Minas Gerais Department. The quantitative research involved the analysis of 262 documents, including dismissal interviews filled by workers. Results showed that, even with the Brazilian economy slowing down in the survey period, voluntary turnover can be explained by two factors: the low wages paid in relation to the regional economy and the lack of human resources policies and practices related to worker retention.
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