Abstract
The aging population, increasing pollution, and lethargic life style of human beings are some of the primary reasons for the growth of healthcare sector. Indian entrepreneurs have observed this growth opportunities and providing healthcare services in multiple ways. However, the literature emphasizes that without integrating information technology in existing healthcare facilities, quality service cannot be rendered to a large number of patients. With this backdrop, the present study is a novel endeavor to explore the role of information technology in Indian healthcare services. It aims to explain the relevance and dimensions of information technology in relation to healthcare services and examines the empirical relationship between identified dimensions and some demographical factors (age, educational qualification, income, and gender).The results of this study can be beneficial to healthcare professionals, service enablers, implementing agencies, and policy makers. Limitations, further research directions and conclusions have been discussed.
Highlights
History of the human evolution is a testimony of the fact that human beings have always struggled for the survival and in most cases the Darwin’s notion of “Survival of the Fittest” hold true
In response to this objective 1, when we collected the data we found that out of 57 questionnaires, 56 have the ‘Yes’ response which indicates that 98.2% respondents agree that they will prefer those hospitals and healthcare centers that provides technology enabled healthcare services
The study divulges the fact that people in India have a high inclination to use technology based healthcare services especially those services which are coupled with information technology
Summary
History of the human evolution is a testimony of the fact that human beings have always struggled for the survival and in most cases the Darwin’s notion of “Survival of the Fittest” hold true Analogical to this testimony this is quite natural to assume that with the increasing complexities in professional and personal life most of the times people engage themselves in excessive targets and role demands. We witnessed a case where the son of a professor said that “Because of my commuting distance and professional challenges it is very difficult for me to accompany my father in his several visits to hospital This son elaborated that there are many hospitals or healthcare centers which are unable to process all the required functions and provide healthcare services at one go”. From this conversation we deduced that in the contemporary era of nuclear families and professional liabilities it is difficult for people to invest a lot of time in undesirable activities related to medical diagnosis, treatments, and report collection and we can argue that there will be increasing need of technology enabled healthcare
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