Abstract
The issue of stray animals on university campuses has become increasingly problematic, with traditional management models facing significant challenges. This paper applies service design theory to propose a hybrid online-offline system aimed at enhancing the campus ecosystem, managing stray animals, and promoting students’ mental health. Using co-creation methods, stakeholder analysis, and tools such as in-depth interviews and user experience mapping, the study identifies needs, pain points, and design opportunities. A hybrid service system, combining a service blueprint and system map, is developed to offer a comprehensive pet care experience for students, alleviate psychological stress, improve stray animal welfare, and foster campus culture. This research provides both a solution to campus stray animal issues and transferable service design insights for similar settings.
Published Version
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