Rendering public and municipal services via information and communication technologies as the element of e-democracy

Abstract

This research is dedicated to the issues of rendering public and municipal services via information and communication technologies as the element of e-democracy. The relevance of this topic is substantiated by the overall digitalization of public relations, including the provision of public services. The article covers the question of the emergence and development of the institution of public and municipal services; determines the essence of rendering public and municipal services along with the peculiarities of their legal regulation; demonstrates the transformation of the right of citizens to appeal to the government; describes the purpose of the administrative reform and the concept of its implementation; characterize the powers of the executive authorities exercised through multifunctional centers; establishes the forms of interaction between the executive authorities and multifunctional centers in the context of administrative reform; indicates the current state of the model instilled in the existing concept of rendering public services. The scientific novelty consists in the fact that within the framework of legal research of the problems and prospects of rendering public and municipal services via information and communication technologies as the element of e-democracy, substantiation is given to the authorial approaches towards definition of public (municipal) services provided in digital form. The conclusion is formulated that the prospect for the improvement of the quality of public services became the concept MFC 2.0, which suggests that 90% of the country's population would have access to the system of rendering public and municipal services in digital form. This creates a reliable platform for the activity of institutions of e-democracy, as well as participation in democratic processes and procedures in digital format.