Benefits and Risks of Digitalization of Providing Social Services by the State

Abstract

The paper aims to determine the advantages, challenges, and problems of digitalization in building an advanced system for providing state and municipal social services. The analysis included quantitative data on the results of the activities of the multifunctional centers “My Documents,” the data of the Unified Portal of State and Municipal Services, and the data of the Unified State Information System of Social Security. Structural analysis served as the basis for classifying the risks of digital transformation in the provision of state and municipal services in the social sector. The authors classify conservative consumers who do not use the digital format for receiving social services to determine the possibilities of their connection to this process. Additionally, the authors identify external challenges for the existing system of providing public social services through multifunctional centers and ways to neutralize them. Moreover, the authors highlight the difficulties of implementing the social treasury model. The author’s classification of the risks of digital transformation of providing social services by the state is given. The identified risks that accompany the development of digital technologies in the provision of public social services require building an adequate system for managing these risks.