Abstract
ABSTRACT Xenophobia (i.e. fear of foreigners) can threaten the tourism industry and communal interactions between residents and travellers. However, the limited research examining the phenomenon has focused on the negative association between xenophobia and tourists’ visit intention, leaving a research void on exploring how to mitigate xenophobia. Thus, this study focuses on residents’ standpoints, specifically proposing that residents’ identification and collective self-esteem towards the city increase residents’ welcoming attitude toward foreign travellers. The findings of this research suggest that tourism policies must consider the goodwill of the locals to foster inclusive and sustainable tourism.
Published Version
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