Relationship of Herbal-Drugs with Customer Satisfaction in Malaysia

Abstract

This study investigated the relation between service quality, perceived safety as independent variable and overall customer satisfaction as dependent variables that pertains multiple aspects in the context of herbal medicine among women in Malaysian. The investigation will elucidate the association between independent and dependent variables. The conclusion is that there is positive association between service quality, perceived safety (independent variables) and overall customer satisfaction (dependent variable). The questionaries’ response rate stands at 81%. Furthermore all the two hypotheses are accepted. This investigation will provide the new insights to herbal manufactures, retailers, educational institutions. How to Cite this Article Pubmed Style Junainah Abd Hamid, Sairah AK. of Herbal Drugs with Customer Satisfaction in SRP. 2020; 11(1): 1192-1198. doi:10.5530/srp.2020.1.148 Web Style Junainah Abd Hamid, Sairah AK. of Herbal Drugs with Customer Satisfaction in http://www.sysrevpharm.org/?mno=128638 [Access: March 31, 2021]. doi:10.5530/srp.2020.1.148 AMA (American Medical Association) Style Junainah Abd Hamid, Sairah AK. of Herbal Drugs with Customer Satisfaction in SRP. 2020; 11(1): 1192-1198. doi:10.5530/srp.2020.1.148 Vancouver/ICMJE Style Junainah Abd Hamid, Sairah AK. of Herbal Drugs with Customer Satisfaction in SRP. (2020), [cited March 31, 2021]; 11(1): 1192-1198. doi:10.5530/srp.2020.1.148 Harvard Style Junainah Abd Hamid, Sairah AK (2020) of Herbal Drugs with Customer Satisfaction in SRP, 11 (1), 1192-1198. doi:10.5530/srp.2020.1.148 Turabian Style Junainah Abd Hamid, Sairah AK. 2020. of Herbal Drugs with Customer Satisfaction in Systematic Reviews in Pharmacy, 11 (1), 1192-1198. doi:10.5530/srp.2020.1.148 Chicago Style Junainah Abd Hamid, Sairah AK. Relationship of Herbal Drugs with Customer Satisfaction in Malaysia. Systematic Reviews in Pharmacy 11 (2020), 1192-1198. doi:10.5530/srp.2020.1.148 MLA (The Modern Language Association) Style Junainah Abd Hamid, Sairah AK. Relationship of Herbal Drugs with Customer Satisfaction in Malaysia. Systematic Reviews in Pharmacy 11.1 (2020), 1192-1198. Print. doi:10.5530/srp.2020.1.148 APA (American Psychological Association) Style Junainah Abd Hamid, Sairah AK (2020) of Herbal Drugs with Customer Satisfaction in Systematic Reviews in Pharmacy, 11 (1), 1192-1198. doi:10.5530/srp.2020.1.148