Real Time Evaluation of Overseas Technology Trend Information

Abstract

In the era of global competition, international competitiveness depends greatly on the prompt provision of overseas information. In the field of Science and Technology, it is very important to catch the research or technical trends of advanced countries as quickly as possible. KISTI has been providing an overseas S&T trend (tech-trend) information service since 1993. In 2002, about 16,000 tech-trend news items were selected and translated by more than 100 reporters who are domain experts residing both in Korea and abroad. This information is provided to end users via various types of services, such as push mail service, internet search service, directory service by subject, and through weekly magazines. In order to provide a satisfying service, it is important to maintain the quality of the information at a high level. For this purpose, we developed a quality management system that quickly and accurately evaluates the quality of the information. In this paper, we explain the gathering, evaluating, and distributing processes of the tech-trend information service, and also discuss the criteria that should be met for a quality management system. The score of each reporter is used to control the quality of his/her articles. We give incentives to the 3 highest rankers, and penalties to the 3 lowest rankers. In addition, we adopted a ‘3 strikes-your-out’ strategy, in which a reporter who is ranked as one of three lowest, 3 times in a row, is dismissed.