Queue models Evaluation of Simulation for Managerial Decision Support Systems: Application of Two-Stage Production Control

Abstract

Managers benefit from information systems in decision-making processes. A number of cognitive tools are included in decision support systems. When these tools are examined, it is seen that most of them produce statistical solutions. However, in some cases, statistical solution approaches cannot produce exact results. At this point, using simulation methods can give effective results in making managerial decisions. In order to benefit effectively from simulation methods in decision support systems and to obtain results that can support decisions, it is necessary to define the system with all its dimensions and features. In this study, queuing models simulation, which is one of the information tools that strengthen management decisions, is introduced and a two-stage production control application, which is possible to be made in a factory environment selected as the application environment, is introduced by using GPSS macros, which is a system simulation package.