Quality in the combat: the QFD in support to design of tactics

Abstract

Currently, the international public opinion condemns collateral damages incidents related with warlike activities. In this sense, the present work suggests the use of the Quality Function Deployment (QFD) method in the conception and development of tactics, with the intention to improve quality in the combat by minimizing the damages provoked by wars. To this end, initially, general considerations regarding the development of tactics, QFD and morphological matrix are described, followed by the examination of the proposal under the focus of the productivity frontier. In conclusion, the QFD current application is helpful to improve the tactics involved, equipment selection and to put into practice the perceived procedures to minimize collateral damages, offering better quality to combat actions.