Developing usable products in the supply chain of Mazandaran spinning industry by Quality Function Deployment (QFD)

Quality function deployment (QFD) — A means for developing usable products

Objective: To further perfect service design of “rail to air transfer” mode at Beijing Daxing Airport, optimize the transfer flow and improve passengers’ “door to door” transfer experience. Method: Quality function deployment (QFD) method was introduced into the optimization process of service design. Firstly, the user demand for current “rail to air transfer” mode was collected through questionnaire survey and interview method, followed by analysis and classification using KJ method, user demand weight was determined via analytic hierarch process (AHP) method, the correlation between user demand and design elements was quantitatively evaluated through QFD method, and house of quality (HOQ) was constructed to complete the transformation from user demand into design elements. In the end, service contact analysis was implemented according to obtained parameters, the suggestions for improvement were proposed and the service optimization blueprint was constructed. Conclusion: Starting from user demand, QFD method was integrated with service design to optimize and innovate the service design of the existing “rail to air transfer” mode at Daxing Airport. This study has provided a new strategy and method for improving transfer service and user experience.

With the vigorous development of its gaming industry, Macau has become a very popular tourist destination and many well-known brands in the hospitality industry have entered this highly competitive market. In order to improve service quality and maximise customer satisfaction, it is critical for hotels in this region to clearly understand the true needs of their customers. This study applied the quality function deployment (QFD) method to empirical data collected from 280 Macau customers at three hotels, four Macau hospitality managers, and one academic expert. The resulting customer requirement weights and improvement priorities can be used by hotel administrators to assess their current service offerings and to make adjustments as needed to achieve service quality assurance. Further, the study shows how the QFD method, with some modifications, can be applied more generally by tourism and economic development agencies in creating programs which support improvement priorities across an entire region.

This article presents an integrated approach to optimize cost while respecting the customer perception of a product using a modified Quality Function Deployment (QFD) method. This QFD method helps a design team to determine the effect of various design strategies for customer satisfaction. The new QFD method uses a two-phased approach for finding an optimum design strategy. During the first phase, the design team sets goals for customer perception for each customer attribute and relates them to those of its competitors (benchmarking); then, in the second phase, a goal-based model with a separated, mixed integer structure is used to minimize cost while respecting customer desires. The model defines fixed cost as a major improvement in design solutions such as changing parts, materials, or operational mechanisms. It also defines variable cost as a minor improvement in the current design solution. An illustrative example is given to demonstrate the use of the method, and a sensitivity analysis for budget limitation is shown. The method is applicable to a wide spectrum of design problems where, setting preferences over competitors’ products and respecting budget limitations are the major criteria in the design strategy.

Business competition requires companies to be able to implement strategic plans to meet consumer needs in product development by improving quality, performance, and reducing costs and production time. PT.X is a bookshelf manufacturing company that continues to strive to meet the needs of consumers with quality products. The problem that occurs in the company is the re-design of the bookcase product component design, causing a longer production time and high production costs. The purpose of this study is to understand the steps of Nigel Cross product design, identify the causes of waste of time and costs in the production process of bookshelves using the Quality Function Deployment (QFD) method. The QFD method is used to identify consumer needs associated with the technical characteristics of bookshelf products. The results of the approach with the QFD method show that in stages improving details consisting of the eliminate process and the reduce process show a decrease in the value of making products from prices IDR 145,325 be IDR 110,325.

For companies in the service sector, especially REF Barbershop, quality improvement and service processes must be customer oriented. To improve the quality of customer service at REF Barbershop, a service quality analysis method is needed. An effective service quality analysis method is to combine the Service Quality (SERVQUAL) method which is integrated with the Quality Function Deployment (QFD) method using the House Of Quality Model. The application of the SERVQUAL method to identify strengths or advantages in the service industry, while the QFD method guarantees that services will be provided according to customer needs. The QFD method using the House Of Quality Model is a collection of matrices containing customer desires and service quality characteristics which are all generated from questionnaire processing. Service design at REF Barbershop using the Service Quality method found a gap that occurred on the customer side, namely between the level of perception and the level of expectation, namely: Availability of toilets obtained a gap value of -0.880, Having good and modern equipment obtained a gap value of -0.580, Cleanliness and completeness equipment, the gap value is -0.360, Availability of queue numbers is obtained the gap value is -0.180, Employees receive consumer complaints quickly, the gap value is -0.140, friendly and courteous service to customers is obtained, the gap value is -0.080. The use of Quality Function Deployment which makes the level of customer satisfaction as the Voice of the Customer and makes the House of Quality then gets 4 Technical Responses, namely: providing training to improve employee performance and rewarding employees whose performance has increased and giving sanctions to employees who perform poorly, providing queue numbers and toilets to increase comfort, improve and schedule regular equipment quality checks, make picket schedules for facility maintenance and cleanliness. From the results of the technical response it can be useful to build and improve services at REF Barbershop.

This paper discusses the development of E-saving glass (ESG) in Malaysia by using quality function deployment (QFD) method for market transformation. This paper focuses on two objectives, i.e., (i) to investigate the suitability of the ESG in Malaysian market for customer satisfaction, product quality and manufacturer competitiveness by using systematic tools of QFD process, and (ii) the implementation of ESG by looking at factors analysis based on QFD method and Malaysian market transformation. The QFD method is utilised by a multidisciplinary team to translate a set of customer requirements (the “voice of customer” (VOC)), market research and technical benchmarking data into an appropriate number of prioritised engineering targets that could be met by a new product design.

In the context of increasing project complexity and growing demands from stakeholders, there is a need to use tools that enable effective integration of customer requirements into project planning and implementation processes. One such tool is the Quality Function Deployment (QFD) method. The aim of the article is to develop an approach to applying the QFD method in project planning to enhance the efficiency and effectiveness of project implementation by more accurately considering stakeholder requirements at all stages of the project cycle. The object of the study is the process of structuring the quality function as a project planning tool. The methodological basis of the study is the systems approach to project management, methods of stakeholder analysis, logical structuring of requirements, and the construction of the "House of Quality." The study also includes elements of comparative analysis and generalization of practical experience in the application of QFD. The main hypothesis of the study is the assumption that the structuring of the quality function largely determines the potential of the project planning tool. Main content. The article examines the key stages of applying the QFD method in managing the development of an online project management course for master’s students: identifying customer needs, transforming requirements into technical characteristics, setting priorities, and building the "House of Quality" matrix. Originality and practical significance of the study lie in adapting the QFD method to the specifics of educational projects, as well as demonstrating its effectiveness as a tool for improving planning quality and customer orientation. Conclusions and prospects for further research. The QFD method has proven effective in the planning process, enabling better alignment of customer expectations with project outcomes. Promising areas for further research include the integration of QFD with agile project management methodologies.

This paper purposed is to apply Quality Function Deployment (QFD) for Parking System Improvement at Taman Bendahara from perspective of customers. The main issue for the QFD problem was from the ‘what’ the customer requirement and ‘how’ to implement the problem to solutions. These two components emphasized on the House of Quality (HOQ) matrices. For this research, a systematic procedure is used in QFD method by applying a factor analysis and correlation Spearman. Factor analysis is the best group identified from the data and reduced the unused items. As for the correlation Spearman, it was used in order to see the relationship and strength of each factor. The result in this research identified four best group criteria which are availability, layout and design, safety and access point. These four criteria indicate the main improvement needed for parking system. By using the QFD method, the management of parking system at Taman Bendahara should listen to the customers’ voice to seek a solution for these issues. This study proposed strategy can be applied for others management to identify the solution for parking problems.

Products that have the best quality are products that are produced by researching consumer’s need. Product indicators that have the best quality are the linkages between technical characteristics and consumer’s need. PT XYZ is a company engaged in the production of crumb rubber products. However, the products produced are not by the needs of consumers because there are differences between the indicators required and the indicators produced by the company. The purpose of this study is to identify technical characteristics that are by consumer needs. The method that can be used is the Quality Function Deployment (QFD) method. The QFD method is a method that relates the relationship between consumer needs and product characteristics to obtain the products quality. In other words, by using the QFD method, consumer needs can be translated into technical characteristics so that improvements can be made to prioritized technical characteristics. The results obtained from this study are stating that the priority characteristics obtained are the speed of production with a difficulty level is 4, the degree of importance is 21%, and the estimated cost is 18%.

In these times of changing student demographics, diminishing government funding, and dramatically increased competition, educational institutions in the United States have discovered the need for implementing the principles of total quality management. With resources becoming more limited, efficiency and effectiveness in meeting the needs of the customer becomes more critical. The purpose of this paper is to demonstrate how the quality function deployment (QFD) method can be used to measure customer satisfaction in educational institutions. Specifically, this paper reviews TQM concepts in an educational context, briefly summarizes the application of these concepts at several institutions, and demonstrates the QFD principles as utilized to review the MBA program at Grand Valley State University. By using the QFD method as a model, this paper demonstrates how a complex process can become manageable.

The line marking of sports fieldsis a must-doactivity in every school in Malaysia since most of the schools only have one field that is used for many sports activities. Thereare many concept designs of sport line markingsin the market, but the most common designusedin Malaysia is a transfer wheel marker. However, the machine lacks many aspects, including clogging problems due to the loose grass, soil sticking to the marker wheel,and its unstable tyre, which may cause the line marking processtimebecomes longerand more difficult. Therefore, this study proposes to improve the design of the transfer wheel marker using the Quality Function Deployment (QFD) method. Based on the QFD method, a House of Quality (HoQ) in the first phase wasapplied, where a questionnaire was created using the information obtained from interviews with school teachers to quantify the needs.The collected data was then analyzed in the HoQ to determine the final ranking of engineering characteristics. With a relative weight of 14.45%, the handle height is ranked first as the characteristic that needs improvement. The second rankingorder is the amount of wasted paintat14.08% and the third rankingis tyre friction which is 11.86% relative weight. Hence, the identified three priority components will lead to the improvement of the transfer wheel markerdesign.

Human needs or `Voice of Customer` (VoC) and its respective requirements would have to be taken into consideration in order to develop usable products. By employing the QFD (Quality Function Deployment) method, the VoC are systematically matched with the product characteristics and it would be able to improve the quality of the product. This paper discusses the use of QFD method in order to develop a system known as the Energy Efficiency Estimation System (EEES). EEES is a system that is used to estimate the energy consumption for consumers who lived in the residential buildings. It can help consumers to estimate their energy consumption, and in the process helping them to manage and ultimately in reducing their energy consumption. The QFD method is used to translate customers need in EEES into product characteristics. The QFD analysis of the EEES development had revealed that Minimum Energy Performance Standards (MEPS), measuring equipment, type of housing, guideline and training were among the highest degree of importance.

The role of the Hajj and Umrah trips is not only to bring their pilgrims to Saudi Arabia. The role of travel here must ensure that pilgrims can get the services provided. From this study, the role of Umrah travel from PT XYZ must be able to meet the quality of service which is a measure of the success of a service. To measure the success of the service, an analysis will be carried out using the Service Quality and Quality Function Deployment methods. This study aims to measure Umrah pilgrims' satisfaction with services at PT XYZ by using the Service Quality and Quality Function Deployment methods. The use of the Service Quality method is used to measure the quality of service from the attributes of each dimension, so that a gap value will be obtained which is the difference in the congregation's perception. Services that have been received with the hope that the congregation will accept them. Cartesian diagrams are used which aim to group existing attributes to find out which attributes need to be repaired, maintained, and which do not have a significant effect on customer interest. The card diagram is taken from the value that has been obtained from Service Quality and will be used for Quality Function Deployment. Quality Function Deployment is carried out to increase congregation satisfaction, improve product quality, increase product rumors, and increase productivity, the analysis is carried out using the method. The results of the research based on the Service Quality method on the service performance of PT XYZ's Umrah pilgrims showed that several service performance attributes did not meet the congregation's expectations, as many as 4 attributes that PT XYZ felt needed to pay attention to. Based on the Quality Function Deployment method that has been carried out, the results can be seen through the House of Quality, there are 6 technical factors that are a priority in planning to increase PT XYZ congregation satisfaction. The role of the Hajj and Umrah trips is not only to bring their pilgrims to Saudi Arabia. The role of travel here must ensure that pilgrims can get the services provided. From this study, the role of Umrah travel from PT XYZ must be able to meet the quality of service which is a measure of the success of a service. To measure the success of the service, an analysis will be carried out using the Service Quality and Quality Function Deployment methods. This study aims to measure Umrah pilgrims' satisfaction with services at PT XYZ by using the Service Quality and Quality Function Deployment methods. The use of the Service Quality method is used to measure the quality of service from the attributes of each dimension, so that a gap value will be obtained which is the difference in the congregation's perception. Services that have been received with the hope that the congregation will accept them. Cartesian diagrams are used which aim to group existing attributes to find out which attributes need to be repaired, maintained, and which do not have a significant effect on customer interest. The card diagram is taken from the value that has been obtained from Service Quality and will be used for Quality Function Deployment. Quality Function Deployment is carried out to increase congregation satisfaction, improve product quality, increase product rumors, and increase productivity, the analysis is carried out using the method. The results of the research based on the Service Quality method on the service performance of PT XYZ's Umrah pilgrims showed that several service performance attributes did not meet the congregation's expectations, as many as 4 attributes that PT XYZ felt needed to pay attention to. Based on the Quality Function Deployment method that has been carried out, the results can be seen through the House of Quality, there are 6 technical factors that are a priority in planning to increase PT XYZ congregation satisfaction.

As the E-learning applications continue to be widespread, the quality of these systems is still accepted as a determining factor for an effective learning. The review of literature suggests that new approaches leading to high-quality E-learning systems are needed in terms of instructional, technological, and managerial functionalities. The Quality Function Deployment (QFD) method can be presented as one of these approaches used for the product development or process improvement purposes in the industry. The QFD is a systematic method to translate the needs, subjective criteria, expectations of customers into the objective ones that can be measured and quantified. In this study, the QFD method is adapted to the E-learning design and development processes. The requirements of an E-learning system are expressed as technical descriptors that can be measured and quantified in the framework of House of Quality.