QUALITY FORMATION FACTORS IN ECONOMIC AND HEALTHY FIELDS - REVIEW AND COMPARATIVE CHARACTERISTICS

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This publication aims to define the driving forces for the formation of quality knowledge and their practical role in the business and healthcare system, which is important for each manager in terms of quality development and quality management. Documentary and historical methods have been explored over many scientific publications. Quality concepts have been explored to give an insight into the nature of both types of needs - the manufacturer and the consumer, and how they have been managed over time so they have "altered" the quality of products and services by creating new features. Quality concepts deliver the first and most important factor in shaping quality - the needs of entrepreneurship and consumers. In the business sphere, the factors influencing the quality are manifested through the "Integrated Quality Control System and are: policy, information, design and construction, materials, equipment, labor resources, maintenance. The factors determining the development of the quality of products / services in the economic and medical spheres can be classified into five groups: needs, economic factors, market, achievements of science and technology - new technologies, education - development, level of professional qualities, public relationships, level, person and social environment and governance. They have different influence and strength in each of the two spheres Among the factors for the development of quality there is dependence and mutual influence, arising from the relations in the society, based on the economic relations. Their core is built up by the two types of needs - those of the manufacturer and those of the user. By their very nature, they are antagonistic needs linked to different individual motives, which are the subject of a separate study. Combining and synchronizing individual and public interests is a factor in shaping the welfare state policy.