Abstract
Post liberalization in the nineties, Indian economy transformed with an influx of multinational automotive companies into India. The entry of these foreign auto companies changed quality standards and impacted the complexity of the parts required by OEMs. The component manufacturers embraced the practices of Total Quality Management (TQM), Total Productive Maintenance (TPM) and lean manufacturing practices . The journey towards TQM was propelled by the vision to become global. One of the strategies that Indian component manufacturers adopted to become part of the global value chain was the QS 9000 certification. This paper is an attempt to understand the impact of QS 9000 certification on TQM implementation. It ascertains the role that QS 9000 certification plays in transforming organizations with respect to the critical success factors of TQM implementation. The analysis is based on data collected for a specific study on TQM among auto component manufacturers in Chennai. Data pertaining to the level of critical success factors was examined prior to and post certification, to draw conclusions.
Highlights
Quality is one of the important critical success factors to achieve competitiveness in organizations (Khanna et al, 2003 )
One of the major reasons for the dismal performance of the Indian automobile sector in world markets was the lack of effective quality management systems (Khanna et al, 2002)
In order to understand the role of QS 9000 in driving Total Quality Management (TQM) initiatives a study was done on QS 9000 certified auto component manufacturers
Summary
Quality is one of the important critical success factors to achieve competitiveness in organizations (Khanna et al, 2003 ). Since TQM has played a major role in transforming manufacturing and service organizations world over. It is imperative for the Indian automobile sector to understand and analyse the complex interactions and the dynamics of factors affecting TQM, and the outcome of TQM over a longer time horizon. This will allow the Indian auto component industry to evolve a strategic plan through the integration of all the identified dominant factors interacting or being acted on
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