PSYCHOLOGY OF MANAGEMENT OF SOCIAL CONFLICTS BY USING MEDIATION

Abstract

The need to study mediationand its role in resolving conflicts is due to modern reality, since conflicts are often based on cultural and civilizational differences. Therefore, today and in the future, there are issues of social behavior, interethnic and interfaith dialogue in society. Mediation does not accept the paradigm of revolutionary changes and does not accept the forceful solution of problems. A conflict is interpreted as “one of the types of social interaction of individuals, social communities, and social institutions, in which the actions of one side, faced with the opposition of the other, impede the implementation its goals. The psychology of management help people through research in theory, practice, methods and cases, to achieve betterdecision-making, leadership practices and development,problem solvingand improve overallhuman relations. The phrase "cultural conflict", although it is found in cultural publications and in journalism, however, appears in a narrow sense as a general antipode of harmony, tolerance and an ideal to which one should strive. Without claiming to fully realize this goal, we hope that the efforts made within the framework of our research program will be useful in clarifying some necessary details of the future theoretical and cultural picture of the conflict as such and the role of mediation in its resolution. The goal set determined the nature of the following tasks: (i)in the context of the culturalapproach, to analyze the history of the formation of ideas about the conflict as a socio-cultural phenomenon and, in this regard, pay special attention to the evolution of understanding the role of mediation in resolving various social conflicts; (ii)to explain in a cultural context the reasons for the formation of mediation as one of the modern civilizational means of "alternative resolution of disputes (conflicts)"; (iii)to consider the features of the manifestation of conflictogenity in the life of modern society; (iv)reveal the nature and essence of mediation as an effective social institution in culture.Conflicts are studied within the framework of almost all scientific social disciplines. And the essence of the concept they consider will be constantly refined and analyzed in its special meaning. For many centuries, well-known thinkers, philosophers, scientists, reflecting on the nature of the unity of human society, one way or another brought to the fore cultural-philosophical and cultural fundamental problems of the theory of conflict.