Protection of Passengers' Rights and Interests in the Event of Flight Delays

Abstract

The protection of passengers' rights and interests in the event of flight delays is not only related to the interests of passengers themselves, but also hinders the overall development of the civil aviation industry. In current practice, the rights and interests of passengers who suffer from delays cannot be effectively protected. To this end, the legislature shall clarify the criteria for judging delays, formulate the guidance on economic compensation issued by the General Administration of Civil Aviation as a legal document with enforceable force, and the competent civil aviation authorities shall establish a platform for publicizing the reasons for flight delays. In addition, the establishment of a people's mediation committee for flight delay disputes can effectively reduce the time and economic cost of passenger claims.