Proposal of an integral model for measuring productivity in a convenience store in Villahermosa, Tabasco

Abstract

Nowadays, any company needs to be productive and competitive in order to function well, which signifies that productivity means doing the job in the best way, optimising the resources available to achieve the goals set within the company, and in turn is based on tangible and intangible factors. This project was based on measuring productivity in a grocery store in Villahermosa, Tabasco. For this purpose, a tool was developed to measure 8 basic criteria for creating and maintaining productivity, to be applied to each department of the store. We then developed a productivity improvement model to address these opportunities.