Abstract

This article describes the strategies implemented in the improvement of the processes in the management of information and communication technology (ICT) on the “Universidad Nacional de Loja” carried out by the “Unidad de Telecomunicaciones e Informacion” (UTI). First, the analysis of the processes carried out in the management of ICT is narrated. Subsequently, the experiences and best practices of information technology management implemented are described, considering the processes recommended by the Technology Infrastructure Library of Information (ITIL v3). Finally, the results obtained from the process of reengineering in ICT management carried out by the UTI are shown, using free software and open source tools.

Talk to us

Join us for a 30 min session where you can share your feedback and ask us any queries you have

Schedule a call

Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.