Abstract
Logistics activities currently represent variables of singular importance in the competitiveness of companies, which is evidenced by evaluating their impact on costs, their link with the level of customer service, their importance in the reliability of operations, safety, and their determining role with respect to many of the values perceived by the market. The purpose of this study is to evaluate logistics processes in an integral manner, considering the before, during and after of these processes. The methodology considers the Likert scale to collect qualitative aspects and transform them into quantitative aspects in order to obtain the necessary information to design a proposal that fits the requirements and needs of the company under study.
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