Framework for addressing the challenges of digitalization in organizations

Abstract

Many organizations are currently making efforts to achieve digital transformation, but a high percentage do not achieve the expected results. The aim of this article is to outline the actions that, according to existing literature, should be implemented in organizations to face the challenge of digitalization. A classification of barriers to digitalization is proposed and a conceptual framework that covers four categories, each of which comprises five phases. Each phase describes the actions that could be undertaken within organizations. The suggested actions are discretionary, which means that there is the freedom to choose among them depending on the nature and requirements of each organization. The contribution of this work consists in the integration of elements from various perspectives, models and frameworks into a logical and coherent structure to address the challenges of digitalization in organizations.