Proposal for measuring the impact of the quality of work life on business competitiveness: expert panel method

Abstract

Objetive. Validate an instrument for determining the quality of work life factors that affect business competitiveness, taking several companies in the industrial sector as a case study through the Content Expert Panel method. Methodology. The research approach is quantitative, the aim is to contrast the theory found with the empirical evidence in the field. As the research developed, 3 research techniques were used in order to comply with methodological rigor: 1) Documentary technique. Reference materials: books, database, techniques and studies. 2) Bibliographic technique. Those used as support were: bibliographic and electronic files. 3) Field Technique, structured interviews for the Expert Panel. Contribution. In the literary review, it was found that there is statistically significant evidence on how improving the quality of life of the members of the organization has a direct impact on its performance, which is why, the better the quality of life, the employees can become more competitive. For future research, other validation techniques of the proposed instrument could be implemented, as well as the analysis of other theories related to quality of life and competitiveness.