Promoting fairness and equality in higher education administration: A mathematical perspective on service quality control

Abstract

This paper examines the integration of fairness and equality into higher education administration through a mathematical perspective on service quality control. By employing the Fairness Index, statistical equity measures, and quality control algorithms, the research evaluates the distribution of resources and opportunities among students and faculty. Additionally, the usage of the Gini coefficient and Lorenz curves aids in assessing service delivery equality. Through comprehensive data analysis from various higher education institutions, the study identifies notable disparities in administrative service quality, highlighting the need for policy reforms. Actionable recommendations are provided for administrators to enhance service quality while fostering a fair and equal academic environment.