Professional Communication of Employees of the Internal Affairs Agencies

Abstract

This article studies the importance of professional communication training for employees of internal affairs in the educational organization of the Ministry of internal affairs agencies of Russia. The research justified the necessity of developing communicative qualities, acquiring professional knowledge and communication skills of a law enforcement officer by the fact that law enforcement officers are the specialists of the «man-man» professional system. Professional communication of employees of internal affairs has its own characteristics, which are primarily related to interaction with different categories of citizens, including those citizens who violate the law and public order. It is important for the employee to be able to interact with citizens at a high professional level, and for this it is necessary to possess mental and pedagogical technologies. Training of an internal affairs officer in psychological and pedagogical technologies takes place in educational organization of the Ministry of internal affairs of Russia. However, in nowadays, due to the coronavirus educational organizations teach online and these circumstances have led to a negative tendency associated with the formation of personal qualities in employees that do not contribute to effective professional communication. This negative orientation is confirmed by the research conducted by the authors focused on the study of communicative qualities of employees of internal affairs agencies. The research involved employees studying in an educational organization of the Ministry of internal affairs of Russia. The research found an increasing negative tendency of development of such negative qualities as low self-esteem, uncertainty, social and communicative passivity of employees of internal affairs agencies. In conclusion the authors provided their views and perspectives on how to address those emerging issues.