Problem Solvıng In Enterprıses, the Importance of Emotıonal Intellıgence and Applıcatıon Process

Abstract

Gender has no significance in terms of personality of the personnel, and also combative personality traits of the personnel in terms of working duration variant within enterprise, social personality traits of the personnel in terms of the department variant within the personnel work, dreamy personality traits of the personnel in terms of the position variant within the enterprise, combative social, dreamy and enterprising personality traits of the personnel in terms of the position variant within the enterprise, social personality, dreamy enterprising features of the personnel in terms of the personality trait variant have no significant difference. It was determined that dreamy, rationalistic, combative and enterprising personality traits of the personnel have no significant difference in terms of hobbies of the personnel. A significant difference has not been found in terms of problem solving attitudes and emotional intelligence properties of the personnel and their position within the department. It may be said that there is no significant difference in their emotional intelligence levels regarding personality variant considering position of these personnel as administrator, technical staff, expert and usual worker and their personality traits as attentive, venturous and authoritative. Learning properties of the enterprise’s personnel who participated in the study do not exhibit a significant difference according to position, task and responsibilities of the personnel in terms of position variable within the enterprise and their personal hobbies. Venturous score of the personnel working in Marketing Department within the enterprise compared to the personnel working in Production Department of the enterprise; and venturous score of the personnel working in Accounting and Finance Department within the enterprise compared to the personnel working in Production Department of the enterprise have been found higher. According to the average rationalistic score of the personnel participated in the study as Human Relations Department within the enterprise, rationalistic score of the personnel working in position of administrator in the enterprise has been found higher compared to the rationalistic score of the personnel working in position of worker. We can comment that administrators in the enterprise behave more reasonably compared to workers. According to the gender variant of the problem solving skill levels of the personnel, problem solving level of the female workers has been found higher compared to the problem solving level of the male workers. The problem solving score of the enterprise’s workers whose personality trait is attentive has been found higher compared to the enterprise’s workers whose personality trait is combative regarding personality trait variant in the problem solving skills of the personnel. On the other hand, emotional intelligence level of the enterprise’s female workers has been found higher compared to the enterprise’s male workers according to the gender variant in the emotional intelligence levels of the personnel. A positive correlation has been determined between the problem solving and the combative rationalistic enterprising personality; the emotional intelligence factor and the combative personality; the learning and the combative personality; the problem solving and the enterprising personality; the emotional intelligence factor and the enterprising personality; the learning and the enterprising personality; the emotional intelligence factor and the problem solving; the learning and the problem solving; the learning and the emotional intelligence factor. A significant correlation has not been found between the combative, enterprising personality and the dreamy personality.