Abstract
ABSTRACT The extant hospitality literature has paid inadequate attention to the crisis preparedness and readiness stage. Drawing on contingency planning (CP) theory, the current study explores how hotel supervisors in Ethiopia comprehend crisis-context and operationalize strategic human resources development (SHRD) features in this regard. The study adopts qualitative-exploratory research design and collects data from 42 hotel supervisory-level managers through semi- structured interview technique. Two major aggregate themes, including “understanding the context of crisis” and “operationalizing SHRD to proactively deal with crisis”, were generated to achieve the set objectives. Findings reveal that study participants poorly recognized the multitude of internal and external factors affecting crisis planning. In addition, they did not establish crisis-education and communication platforms, nor were they familiar with crisis-focused laws, codes, and norms. Successively, the study proposes an integrated framework for SHRD and crisis planning in the hotel sector. At the end, it presents relevant implications, limitations, and potential research directions.
Published Version
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