Abstract
The Warehouse Management System is an Information Technology (TI) which helps companies in their warehouse operations and inventory, giving a more appropriate use to the space of distribution centers (DCs). Even though the operational and financial results of the implementation of IT, such as the WMS, are positive and clear, results related to safety and other technical issues need to be assessed more accurately, considering that IT demands high investments. Thus, to evaluate the WMS, this paper presents a literature review on technologies, IT, IS, and WMS, and then applies the method of Ribeiro and Carvalho to companies that offer logistics services such as Logistics Operators. A case study method will be used for that, following a qualitative approach based on semi-structured interviews with Logistics Operators. Among the results, it was found that these companies still give greater emphasis to the economic analysis of IT and must therefore improve the assessment of new software by involving variables that account for organizational, safety and other technical issues, in addition to the financial variables currently in use.
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