Abstract
The status of airport operation and production is an important factor affecting the efficiency of airport operation. Effective evaluation of airport operation and production performance has important guiding significance for the improvement of airport quality management and the enhancement of market competitiveness. This paper takes the monthly operation of Hangzhou Xiaoshan International Airport in 2018 as an example. By establishing an airport operation production index system, the entropy weight-VIKOR method is used to evaluate the performance of the airport’s operation and production. The results show that when different decision-making coefficients are taken, the optimal month for the airport’s operational productivity is always October. A sensitivity analysis was conducted on the worst month for operational performance. It was found that the main indicators affecting the month were the number of aircraft movements and passengers. Satisfaction. Airport managers should pay close attention to these two indicators, and seek improvement measures in comparison with internal benchmarks to guide the continuous improvement of airport operation and production performance.
Published Version
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