Abstract
Referral Communication System of Public Safety Center 119 SATRIA is an integrated maternal, neonatal and other emergency referral communication system in Banyumas Regency and has been used in all health service facilities in Banyumas Regency. The purpose of this research is to find out the problems that occur in its implementation conducted by the Health Service Facilities in Banyumas Regency. This research was conducted using the in-depth interview method with 6 respondents from 5 agencies, and it got 4 themes that were discussed, namely the Difficulty Level of Application Usage, Internet Connections, Human Resources, and Solutions as well as Anticipation. Qualitative research with a descriptive case study approach that is the implementation of the PSC 119 SATRIA referral system application by the Health Service Facilities in Banyumas Regency. Results from the 4 themes in the discussion conducted to 5 respondents stated that there were no problems in 3 themes, except the Internet Connection. The speed of the internet connection in the referral process through the online referral application system is very influential on the speed of the referral response time. In other words, it also affects the development of patient health, reducing mortality due to late referral. Problems that occur in each institution where respondents work are due to slow internet connection so that the process of referral communication from referrers to recipients is hampered.
 
 Keywords: Referral, Referral System, Response Time
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