Organizational Citizenship Behaviour and Turnover Intention among Generation Y in Malaysia

Ong Shze Yin,Ong Choon Hee,Rahamah Mahmood,Mohd Syafiq Hanis Hamli

doi:10.6007/ijarbss/v8-i7/4412

Abstract

The purpose of this study is to investigate the relationship between Organizational Citizenship Behaviour (OCB) of generation Y and their turnover intention in Malaysia. Organizational Citizenship Behaviour (OCB) was referred to Altruism, Conscientiousness, Courtesy, Sportsmanship and Civic Virtue whereas turnover intention was defined as the intention of generation Y to leave their workplace. A quantitative cross-sectional survey approach was deployed in this study along with factor analysis, correlation analysis and multiple regression analysis in analysing the data collected. The findings of the study revealed that the dimension of Altruism is negatively related to the turnover intention. The outcomes of this research could facilitate employers to identify employees based on their OCB to nurture and retain talents in the organization and subsequently reduce their turnover intention.

Highlights

IntroductionMost of the positions were dominant by generation Y
In the current workplace, most of the positions were dominant by generation Y
In the findings of this research, it was found that the dimensions of Organizational Citizenship Behaviour (OCB), namely conscientiousness and civic virtue were eliminated during factor analysis where the factor loadings were below 0.35 and factor configuration was not exist

Summary

Introduction

Most of the positions were dominant by generation Y. Through the evaluation of HR practitioners, it is proven that the high turnover rates mostly come from generation Y and it has become a concerning issue for most of the industries and organizations (Yamazakia & Petchdee, 2015). It is understood that high turnover rate will result in low productivity and increase organization’s operation cost. It has become a concerning factor that most organizations have failed to retain their own employees In such cases, organizations have to re-evaluate their organization’s operational approach and introduce organizational citizenship behaviour (OCB) in the workplace. OCB has been proven to be one of the factors that effectively decreases the turnover rate of the employees in an organization. OCB is believed to be able to reduce turnover rate in the organization effectively

Objectives

Methods

Results

Conclusion