Abstract

Goals: Analyze the organization and operation of a Food Bank (BA) in Torreón, Coahuila, Mexico. Implement best practices administrative, human resources, and BA processes management. Automate the operation of said BA. Methodology: Strategic reflection of the business and technology, to optimize the operation of the BA. (a) In the administrative part: Ishikawa Methodology, 5'S, Analysis and development of positions and best practices in safety (b) In administrative management: Matrix Methodology, Deming Improvement Cycle (PHEA), Waste management and losses, Organizational Culture (Affective Commitment and normalization) and (c) In automation: analysis, design and development of software, through the Iterative and Incremental Software Development Process. Contribution: Optimization in the administration, operation and organizational behavior in a BA, through the implementation of good business practices. Development of software for the administrative management of processes.

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