Optimism, pessimism, and perceptions of the Jordanian government's COVID-19 response.

Abstract

This study aims to examine people's optimistic and pessimistic perceptions of the government's capacity, intention, and performance during and after the lockdowns declared in response to the COVID-19 pandemic. An online survey was administered in Jordan and responses were collected from a convenience sample of 1245 citizens during April and May 2020. Descriptive statistics, factor analysis, and multiple regression reveal the following findings: (a) people expressed high levels of pessimism and low levels of trust and satisfaction concerning the government's intention, capacity, and performance, (b) people perceived the government to be a complex, multi-faceted entity rather than a homogeneous entity, and (c) in assessing government performance, people considered the following dimensions: totality of government, institutions of public administration, high-ranking public officials, and ordinary, public sector employees.