Abstract

The global economy determined deep changes in the companies’ strategic process, providing opportunities and threats in all segments and demanding competitive products and services. Therefore, the marketing function in the organizations takes greater importance in the development of sustainable competitive advantages. Many authors consider the market orientation as the essence of the business philosophy that leads to the success in the fight for markets because it investigates the consumer’s desires and necessities. This article analyzes the main works that contribute for construction of marketing concept and market orientation.

Highlights

  • The global economy determined deep changes in the companies’ strategic process, providing opportunities and threats in all segments and demanding competitive products and services

  • Many authors consider the market orientation as the essence of the business philosophy that leads to the success in the fight

  • This article analyzes the main works that contribute for construction of marketing concept and market orientation

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Summary

Sistemas organizacionais

Ambiente Turbulência de mercado Intensidade concorrencial Turbulência tecnológica. Desphandé e Webster (1989, citados por Akel Sobrinho, 2000) abordaram orientação para o mercado como um tipo de cultura organizacional, onde os indivíduos que fazem parte da empresa centralizam todas as atividades organizacionais na construção de valor para o cliente. Realizado junto a 50 empresas japonesas e seus clientes, os autores concluíram que as melhores performances estavam atreladas à uma combinação de orientação para o cliente, inovação e cultura de mercado. Síntese dos trabalhos clássicos sobre orientação para o mercado O quadro a seguir sintetiza as principais características dos modelos descritos nesta revisão teórica sobre orientação para o mercado: Quadro 2: síntese dos trabalhos clássicos sobre orientação para o mercado

Vantagens em Relação aos Concorrentes
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