Abstract
The user embracement in the process of health work. This article is a literature review aided by the understanding that the field of health work, the user embracement appears as a essential technology in the quest for integrality care. Through listening and dialogue, allows the humanization of the professional-user relationship, the decoding of health needs, and building of bonding and teamwork. This article presents a discussion about the process of health work in the field of micropolitics, considering its relationship with management and management of health policy and the social, political, economic and cultural environment in which they operate. Then, presents a reflection on the care and humanization health, highlighting the user embracement as an opportunity to build a model of care health user-centric, focusing on health and not disease.
Highlights
The user embracement in the process of health work
O objeto são os próprios indivíduos ou grupos doentes ou não, ou expostos a riscos de adoecer e que necessitam de tais ações
O acolhimento implica: protagonismo dos sujeitos envolvidos no processo de trabalho; valorização e abertura para o encontro profissional de saúde, usuário e sua rede social; reorganização do serviço de saúde a partir da problematização dos processos de trabalho; elaboração de projeto terapêutico individual e coletivo; mudanças estruturais na forma de gestão do serviço de saúde, ampliando os espaços democráticos e de decisões coletivas; postura de escuta e compromisso em dar respostas às necessidades de saúde trazidas pelo usuário que inclua sua cultura, saberes; capacidade de avaliar riscos físicos e psíquicos; construção coletiva de propostas com a equipe local e com a rede de serviços e gerências centrais (BRASIL, 2006)
Summary
The user embracement in the process of health work. This article is a literature review aided by the understanding that the field of health work, the user embracement appears as a essential technology in the quest for integrality care.
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