New ways of looking at management information systems in human service delivery

Abstract

The functional aspects of management information systems (MIS's) in human-service delivery agencies are critically examined from the viewpoint of a behavioral systems analysis model. This model distinguishes between MIS as an information-gatherer and as a system to control agency behavior and administrative decision-making. The choice of a particular MIS involves the consideration of the agency 's informational objectives, the extent to which the MIS exerts control over the decision-making process, and its cost-effectiveness. The behavior-analytic approach to MIS requires an evaluation of the way in which the system affects the behavior of agency personnel and, ultimately the clients.