Mutual Relations in ERP Implementation: The Impacts of Work Alienation and Organizational Support in State-owned Enterprise

Abstract

Although using ERP should be mandatory in an organization, but implementing ERP involves an organizational process reengineering, whether employees really accept the system still affects their resistance and the success of ERP implementation. Compared with employees in private companies, employees in State-owned enterprises will have more resources for resisting, and therefore will have more power in affecting ERP success. There are mutual relations between an organization and its employees. Whether the employees will support the organization should be affected by whether the employees perceived they are part of the organization and whether the organization supports them. This study based on technology acceptance mode to propose a model to test the effects of employees’ perceptions of work alienation and organizational support on their intention to use ERP in a State-owned enterprise. The results show the effects of the relations between organization and its employee on ERP implementation and some implications of this result should be notice.