Abstract
<p>In the dynamics of collaborative project management, participating organizations make great efforts and provide technical, technological and human resources to achieve a product they can hardly develop individually.</p><p>Although there are tools to integrate, monitor and manage processes for such projects, it is not uncommon to find technological support to manage the knowledge generated during their execution. Usually this knowledge is part of the experience of participants but it is not recovered or documented nor is it used an organizational level, thus losing an important asset.</p><p>In this study, we propose a technique in which a knowledge management approach is applied to the management of collaborative projects and where knowledge is expressed in terms of decisions.</p><p>This is achieved through the analysis of verbal interactions that occur among participants in these projects, the identification and recovery of decisions Grounded Theory Method (GTM) techniques, and the specification of a set of concrete usage scenarios.</p><p>The technique was applied in MONO, a framework for integration, control and optimization of production processes in which digital content companies in the creative industry work collaboratively.</p><p>The study provides an annotation model, which, without being intrusive, allows for the recovery and structuring of knowledge expressed as decisions, thus making possible its replication in other domains.</p>
Highlights
Nowadays, organizations create value based on knowledge [1]-[3] which is considered as processed information by individuals [2] that facilitates decision-making processes [4]
In this study we propose a technique in which a Knowledge Management (KM) approach is applied to the management of Collaborative Projects (CP) and where knowledge is expressed in terms of decisions
This paper presents a technique for KM in CP related to creative industries, in organizations dedicated to the development of digital content
Summary
Organizations create value based on knowledge [1]-[3] which is considered as processed information by individuals [2] that facilitates decision-making processes [4] This way, organizations seek to turn the knowledge of its members into a valuable organizational resource [3], and benefit from it, generating competitive advantages [5], [6]. KM is a continuous process of acquiring and deploying knowledge to improve decision making [4] This knowledge should reflect the activities that are performed in detail [24], while considering the time constraints of each project [5]. Our proposal is focused on CP in the creative industry ( organizations dedicated to the development of digital content) These projects are extensive in the creation and transfer of knowledge [7], [26]
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