Modelling emergency response process using case management model and notation

Abstract

Emergency response is a knowledge-intensive process that is very hard to model and automate. This primarily returns to the unpredictability and unrepeatability nature that characterises such process. Traditional modelling approaches are too rigid and do not effectively support the flexibility and dynamicity required by emergency response process. Case Management Model and Notation (CMMN) is a new standard modelling specification that has recently been released by Object Management Group (OMG) to standardise the modelling of Case Management approach. The objective of this study is to demonstrate how the CMMN can be used to model emergency response process. The authors use the CMMN to build a template model for a generic emergency response process. This model can easily be extended or interchanged among different modelling tools or execution platforms. In addition, they present a case study of a flood management process as a concrete example of using CMMN in modelling emergency response process. Finally, they conclude that the CMMN has a great potential to model case-based processes such as emergency response, but CMMN still in its infancy. As a result, there is a lack of mature modelling tools and execution engines to execute the CMMN models.