Abstract

The purpose of this research is to construct an integrated policy development model of quality and environment management system. The whole process runs through several stages: analyzing status of sustainable tenant service, identifying leverage factors, analyzing key factors, and constructing an integrated policy development model of quality and environment management system. Results of this research show that tenant service reviewed from ecological, sociable, technological, institutional dimensions has less-sustainable status. However, when seen from its economical dimension, this tenant service matter is quite sustainable. Multi-dimensional scaling analysis provides results on twenty-three leverage factors which are sensitive to sustainability status. From these leverage factors, prospective analysis is conducted to determine key factors. It is discovered that there are four key factors: area regulations, product development innovations, raw water quantity, and shop houses development. These key factors are essential input for policy development. Researcher applies process hierarchy analysis to construct policy development model. From this model, it is discovered that the most influential actor in the development of quality management and environment system integration policy is area management. Actors pay high attention to economical dimension, but only pay low attention to ecological dimension. Development of quality management and environment system integration policy is directed at the fulfillment of area regulations, as these regulations have the heaviest weight and the highest priority.

Highlights

  • Aktifitas industri di dalam sebuah kawasan industri diperlukan untuk mendorong laju pertumbuhan ekonomi

  • The whole process runs through several stages

  • Results of this research show that tenant service reviewed from ecological, sociable, technological, institutional dimensions has less-sustainable status

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Summary

Latar Belakang

Aktifitas industri di dalam sebuah kawasan industri diperlukan untuk mendorong laju pertumbuhan ekonomi. Untuk menangani tuntuntan pelanggan serta pengelolaan lingkungan dibutuhkan sistem integrasi manajemen mutu dan lingkungan yang mampu meningkatkan pengelolaan kawasan industri. Kebijakan integrasi sistem manajemen mutu dan lingkungan perlu ditinjau dan dikembangkan, mengingat tuntutan pelanggan dan pengelolaan lingkungan juga memerlukan proses perbaikan yang berkesinambungan, yang pada akhirnya menuju pengelolaan kawasan industri yang berkelanjutan. Kebijakan integrasi sistem manajemen mutu dan lingkungan Kawasan Industri Jababeka (KIJA) yang telah ada terdiri dari (1) kualitas produk dan jasa yang melampaui harapan pelanggan, (2) keramahan pelayanan dan respon yang cepat atas setiap pengaduan pelanggan, (3) inovatif dalam pengembangan produk dan pelayanan serta penyempurnaan organisasi secara berkesinambungan, (4) pemenuhan persyaratan dan perundangan dalam upaya mencegah pencemaran lingkungan, telah ada sejak tahun 2001 perlu dievaluasi untuk disesuaikan dengan kondisi sekarang dan yang akan datang. Pelayanan yang diberikan kepada pelanggan oleh KIJA terdiri dari bidang : (1) air bersih, (2) air limbah, (3) customer service (4) UKL/UPL, dokumen lingkungan, (5) pengelolaan infrastruktur, (6) keamanan, (7) pemadam kebakaran, (8) traffic management, (9) business development, (10) perijinan dan (11) layanan lain

Kerangka Pemikiran
Metoda
Jenis dan Sumber Data
Hasil Analisis Multi Dimensi
Hasil Analisis Prospektif
Penggunaan pelanggaran baku mutu air
Findings
Kesimpulan
Full Text
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