Abstract
In the last years the Living Labs (LLs) approach is becoming really important to test new products/services in real-life settings. Following the perspective of user-centered innovation emerged by the critical review of the existing international LLs’ methodologies, this paper describes how, in the Living Lab related to KHIRA research project, research activities and innovation are integrated, according to a public-private-person partnership (PPPP), to develop innovation processes, participated and user-centered, in the industrial sector. The LL related to KHIRA research project involves several users categories: industrial partners, universities and research centers, SMEs belonging to Apulian manufacturing industry, public administrations, and other users. A heterogeneous users’ community can produce new ideas of products and services oriented to solve real industrial problems as those related to the product life-cycle management (PLM) in complex manufacturing environments. Purpose of this study is to present a methodology that can be used in the industrial LLs aimed at developing new products/services in complex environments, bridging the existing gap between the LLs’ activities management and those aimed to develop user-centered innovation.
Highlights
Technological and methodological development, occurred in the last decade, has led the value chain of companies to present themselves in new networked models
C@R methodology satisfies three requirements: (1) it includes the development of new product/service stage, cyclic and spiral stage, oriented to developed user-centered innovation from several scenarios proposed by users; (2) it includes construction of the local user community process oriented to Living Labs (LLs)’s background planning; (3) it includes user involvement process oriented to create a Living Lab community
The KHIRA LL is a collaborative environment developed within the Collaborative Product Design Management Laboratory of the Centro Cultura Innovativa d’Impresa (University of Salento) operating according to the Living Labs approach that puts users in the middle of the innovation process, in order to develop new products/services in complex manufacturing environments
Summary
Technological and methodological development, occurred in the last decade, has led the value chain of companies to present themselves in new networked models (value network). The LLs operate according to the development model open innovation functional region, offering the possibility of bridging the gap between industries and users, thanks to the engagement of end-users in the development process of new products/services [3]. Users engagement in a trial environment of products and services allows the validation of them, providing important feedback that enables to understand if what has been developed will be able to meet the real needs of users involved [8] The establishment of this LL has seen, during the planning stage, the need to adopt a methodology useful for the holistic management of the activities carried out. Hereafter the Living Lab related to the KHIRA research project will be indicated as KHIRA LL
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