Medical institution management based on the key performance indicators (KPI)

Abstract

The review describes a method for assessing the performance of medical organizations with the use of key performance indicators (KPI). KPI methodology is a universal tool that allows implementing a system of targeted management in any organization with the active participation of its personnel. Based on the analysis of the scientific archive, the general provisions of the method, the features of its use, the sequence of actions for its implementation are presented. The review reflects the crucial role of the motivational component in implementing the system of key performance indicators, including balanced financial and non-financial incentives for structural units and employees. The authors of the article studied theoretical approaches to the development of a system of key performance indicators and the possibilities of its application in medical organizations. It is shown that in healthcare the advantages are given to the use of indicators that include the quality of medical care and economic results. This allows you to combine levels of strategic and operational management, predict the emergence of problems, control and monitor the most significant medical, social and economic performance. Examples of practical experience in applying the method in different regions of Russia describe the various KPI groups that are relevant for the management of medical organizations.