Measuring Success of Water Reservoir Project by Using Delphi and Priority Evaluation Method

Abstract

Traditionally project success has been defined in terms of the time, cost and quality. Extending the traditional triangle to include other factor of stakeholders and end-user provide a more complete view of project success. The aim of the study is to determine the factors that can be used to assess water reservoir project success. The factors for project success in from previous study have been identified and then, narrowly to determine the critical success factors by evaluating the appropriateness of the factors. Delphi method has been applied and a one day seminar has been conducted with a group of expert who involved in construction of water reservoir project in a water company agency. An initial questionnaire has been asked during the seminar through brainstorming and discussion session to identify potential success factors. Following from the seminar, a questionnaire survey was distributed to the participant for the purpose to establish the level of important of the factors. From the feedback of thirty (30) expert opinion and fourteen (14) returned expert surveys, refined seven (7) clusters of project success factors were identified: Clear Realistic Objectives; Quality Factor; Time Factor; Cost Factor; Deliverable; Legacy System; and Safety, Health and Environment. A template for measuring project success has been produced base on Priority Evaluation Method. At the end, five (5) actual projects in the water company agency have been used to show the application of the measuring project success template specifically for the water reservoir project. It has been used to determine the successfulness of each project. It shows that the main factor of an unsuccessful water reservoir project in this case are because of unclear realistic objectives, deliverable issue and time factor.